Harley-Davidson

ANTHONY MANS WINS #1 MYSTERY SHOPPER AWARD

The Harley-Davidson Motor Company entertains a world-wide Mystery Shopper Program.

Dealers are visited by a ´prospect buyer´ for a motorcycle, who is actually a mystery shopping professional. The man or woman judges the dealership and sales staff on no less than 58 points, varying from signage and external/internal appearance to customer attendance. During the visit and follow up all 58 points are individually rated. The highest rating ever was 94%, achieved by a Scandinavian dealer. This time 91 Authorized Harley-Davidson Dealers in Europe, Middle East and Africa were randomly selected and visited, resulting in an average score of 66.13 %.

 
Amongst the ´chosen ones´ was Harley-Davidson Cape Town and it happened to be Motorcycle Sales Manager Anthony Mans who attended a lady by the (false) name of Jojo Kaenny and he got her ´interested´ to buy a Softail. Anyway, to cut a long story short, after more than an hour she left, probably to start evaluating her experiences which resulted into .............................. a 100% score!!! The first time ever achieved world-wide!!!
 
A few weeks later Harley-Davidson Middle East & Africa awarded Anthony with a Nr. 1 certificate and a beautiful, limited edition framed etching of a Road King nacelle. Anthony Mans has set other dealers a benchmark that can possibly be matched, but never improved.

Congratulations Anthony!